Refund Policy
We want you to be completely satisfied with your purchase. Please read this policy carefully before placing an order.
Refund Eligibility
- Refund requests must be submitted within 7 days of the delivery date.
- Items must be unused, unopened, and in original packaging.
- Proof of purchase is required.
Non-Refundable Items
The following items are not eligible for refunds:
- Digital or downloadable products
- Gift cards
- Clearance or final sale items
- Opened or used products
How to Request a Refund
To request a refund, please follow these steps:
- Contact us at contact@zztaitech.com
- Provide your order number and reason for the request
- If approved, return instructions will be sent to you
Refund Processing
- Once the returned item is received and inspected, refunds will be processed within 5–7 business days.
- Refunds are issued to the original payment method.
- Shipping fees are non-refundable, unless the return is due to our error.
Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us within 48 hours of delivery
- Include clear photos of the issue
- We will replace the item or issue a refund at no additional cost
Exchanges
We only offer exchanges for damaged or defective products. All exchange requests must be submitted within 7 daysof delivery.
Late or Missing Refunds
If you have not received your refund after processing:
- Check with your bank or credit card provider
- Contact us at contact@zztaitech.com for assistance
Contact Information
If you have any questions regarding this Refund Policy, please contact us:
Email: contatc@zztaitech.com
